1)
Customer focus: organizations depend on their customers
and therefore should understand current and future customer needs,
should meet customer requirements and strive to exceed customer
expectations.
2)
Leadership: leaders establish unity of purpose, direction,
and the internal environment of the organization. They create the
environment in which people can become fully involved in achieving
the organization’s objectives.
3)
Involvement of people: people at all levels are the essence
of an organization and their full involvement enables their abilities
to be used for the organization’s benefit.
4)
Process approach: a desired result is achieved more
efficiently when related resources and activities are managed as
a process.
5)
System approach to management: identifying, understanding
and managing a system of interrelated processes for a given objective
contributes to the effectiveness and efficiency of the organization.
6)
Continual Improvement: a permanent objective of the
organization is continual improvement.
7)
Factual approach to decision making: effective decisions
are based on the logical or intuitive analysis of data and information.
8)
Mutually beneficial supplier relationships: the ability
of the organization and its suppliers to create value is enhanced
by mutually beneficial relationships.
.gif){kind=spacer}
